Client:
ChicPulse Outfitters
Role:
UX Designer
Tools:
Figma, Maze, Google Analytics
Timeline:
Jan 2025 – Mar 2025
Platform:
Web & Mobile
Project Overview
In the competitive world of online retail, even small UX improvements can significantly impact user satisfaction and sales. This project aimed to optimize the user experience of an established e-commerce platform, focusing on simplifying navigation, improving product discovery, and boosting user confidence throughout the buying journey. The result was a seamless, engaging shopping experience that increased both conversion rates and customer loyalty.
Project Gallery
Goals
Streamline site navigation and product categorization
Enhance product page design with clear visual hierarchy
Inject engaging, human-centered content in product descriptions
Build trust with social proof, guarantees, and clear policies
Increase conversions through smart micro-interactions and nudges
Final Outcome
Audit & Research:
+22% increase in completed checkouts
-17% drop in bounce rate
Improved NPS from 6.5 to 8.2
UX Solutions
1. Navigation Simplification
Redesigned the menu architecture with intuitive categories and subcategories. Added predictive search and personalized recommendations to help users find products faster.
2. Improved Product Discovery
Enhanced filtering and sorting options, enabling users to narrow down choices effortlessly. Introduced category landing pages featuring curated selections and bestsellers.
3. Visual Hierarchy on Product Pages
Reorganized content to highlight key information — product name, price, and CTA buttons — while secondary details supported the buying decision without overwhelming users.
4. Emotion-Driven Copywriting
Crafted product descriptions that connect emotionally by telling stories about craftsmanship, benefits, and user experiences, making products more relatable and desirable.
5. Trust & Conversion Cues
Integrated real customer reviews, stock urgency alerts (“Only 2 left!”), and transparent return policies. Added micro-interactions like subtle animations on “Add to Cart” to reinforce user actions.
